1-FAY Call Center

Mission Statement

Our mission is to create the ultimate customer service experience by delivering seamless support while providing the highest quality of service with compassion, friendliness and pride.


Our vision is to provide award winning, best in class customer service by becoming the most efficient Call Center in North Carolina. We strive for continuous improvement by measuring our performance against our customers' expectations and industry standards.


The 1-FAY Call Center serves as the central point of contact for the City of Fayetteville. Contact us for information about City services such as trash collection, bulky item pickup, recycling and more. Call (910) 433-1FAY (1329) to reach a representative who will answer your questions, enter a service request, or connect you to the appropriate department. You can also enter service requests online at www.FayFixIt.com or from your smartphone or tablet using the FayFixIt app. The 1-FAY Call Center is open from 8 a.m. to 5 p.m. Monday through Friday.


FayFixIT App for Your Smartphone

Have you downloaded the City of Fayetteville's new FayFixIT‬ app for your smartphone? 

Download now: iTunes App Store | Google Play